Online Subscription FAQs

  1. Why did MailTribune.com and  dailytidings.com change to  subscription sites?
  2. How do I become a Subscriber and how much does it cost?
  3. I’m already a newspaper subscriber. Do I still have to pay for online access?
  4. Why should I pay to access dailytidings.com when I can get news free from other local sites?
  5. Is any content free?
  6. How does the new site work?
  7. How will you know what access level I have? Will I need a login or password?
  8. I’m only interested in Visitor access at this time. Do I need to register?
  9. How do I sign up for Registered Member access? Does it cost anything?
  10. I’ve upgraded from registered user to subscriber. Why can’t I read more articles?
  11. I am paying for unlimited access, and I was able to read any article the last time I visited the site. Now I am blocked from doing so. What happened?
  12. What will you do with my registration information? Will it be sold to telemarketers?
  13. How do I upgrade from Registered Member to Subscriber?
  14. What if I want to subscribe to both the Mail Tribune and the Daily Tidings?
  15. I’ve already registered for free at mailtribune.com or dailytidings.com. When I try to register at the other site, I am told my e-mail address is already in use. How can I get access to the other site?
  16. How can I tell if I am logged in?
  17. I registered, but I can’t see any more articles. What do I do?
  18. How can I change my password?
  19. What is my user name?
  20. I ordered a Print + Online Combo but I still haven’t received my newspaper. When can I expect delivery to start?
  21. What if I have technical trouble accessing the site? Where do I go for help?
  22. What if I have questions about my account or subscription?
  23. I’d like to speak to someone about this change. Who can I talk to?
  24. I don’t see the answer to my question here. Is there someone I can contact for other questions?

 Why did MailTribune.com and  dailytidings.com change to  subscription sites?
Like many popular publication websites across the country, to continue to produce the high quality, reliable local news and information our readers and visitors have come to expect, we have to charge a fee for our electronic/digital content.
Back to FAQs List

 How do I become a Subscriber and how much does it cost?
The Mail Tribune and Ashland Daily Tidings will offer two types of subscriptions: Print + Online and Online Only. Go to www.mailtribune.com/preview or www.dailytidings.com/preview to view these subscription options.
Back to FAQs List

 I’m already a newspaper subscriber. Do I still have to pay for online access?
All current newspaper subscribers will have online access available as part of their subscription. To activate your online access you will need to register online once the change takes place.
Back to FAQs List

 Why should I pay to access MailTribune.com and dailytidings.com when I can get news free from other local sites?
News and information on MailTribune.com and dailytidings.com is compiled and produced by professional journalists who know your community. No other local news source has the ability to bring you the depth of coverage of news in your neighborhood. Paying for a digital subscription gives you 24/7 access to news, text alerts, mobile access and interactive features relevant to your daily life in the Medford and Ashland areas.
Back to FAQs List

 Is any content free?
Yes. You will still have access to email newsletters, text alerts, local blogs, national and international news, our classifieds, the community calendar, the weather, contests, games, puzzles and the ability to search within the site. With visitor or registered member access, you will also be able to access a limited number of articles per month for free.
Back to FAQs List

 How does the new site work?
There are three levels of access: Visitor, Registered Member and Subscriber.

Visitors to the site will still be able to view some content and up to three articles per month for free.
Registered Members have free access of up to ten articles per month. Member registration is free.
Subscribers have full access to MailTribune.com or dailytidings.com as well as daily access to our replica e-edition, our print edition online. In addition, Subscribers have unlimited access to all online tools including mobile news access, our news archives and more.

Back to FAQs List

 How will you know what access level I have? Will I need a login or password?
Subscribers and Registered Members will be issued a login and password when they register. These credentials will be used by the site to determine the appropriate level of access.
Back to FAQs List

 I’m only interested in Visitor access at this time. Do I need to register?
No registration is required for Visitor Access. Visitors will be able to view selected content and up to three articles per month for free. If you attempt to access more than three articles, you will be prompted to upgrade your access level to Registered Member or Subscriber.
Back to FAQs List

 How do I sign up for Registered Member access? Does it cost anything?
Member registration is free. Registered Members have free access of up to ten articles per month follow these links www.mailtribune.com/register or www.dailytidings.com/register to our registration pages.
Back to FAQs List

 I’ve upgraded from registered user to subscriber. Why can’t I read more articles?
You should simply logout of the site, and then log in again. When you sign in, the upgraded permissions will be granted so you can have unlimited access to articles, videos, photo galleries and more.
Back to FAQs List

 I am paying for unlimited access, and I was able to read any article the last time I visited the site. Now I am blocked from doing so. What happened?
On the first of each month, we reset everyone’s article meter, and by doing so we must log out everyone from the site. While on the home page, look in the top right corner of the site. If we are not welcoming you by name, you are not logged in. Go ahead and log in, and your correct access level will be restored.
Back to FAQs List

1 What will you do with my registration information? Will it be sold to telemarketers?
The Mail Tribune and Ashland Daily Tidings respect your privacy and will not sell, rent or give your personal information to others. Like most businesses today, we want to learn more about our customers to continue to provide them with quality products and services. Our registration process helps us understand who is using our digital news sites and how.
Back to FAQs List

 How do I upgrade from Registered Member to Subscriber?
Upgrading your access level is easy. First, go to either mailtribune.com/subscribe or dailytidings.com/subscribe. After selecting the offer that is right for you, click the orange button to move to the transaction screen. Once there, click on “I Already Have an Account,” and log in with your Registered Member account credentials. This will speed the transaction and make sure the upgrade is applied to your existing account.
Back to FAQs List

 What if I want to subscribe to both the Mail Tribune and the Daily Tidings?
If you already have a subscription to one of these papers, please contact customer service at circ@mailtribune.com or call 1-800-258-6041 and a Customer Service representative will help you add a second subscription to your account.
Back to FAQs List

 I’ve already registered for free at mailtribune.com or dailytidings.com. When I try to register at the other site, I am told my e-mail address is already in use. How can I get access to the other site?
Simply log in at either www.mailtribune.com/login or www.dailytidings.com/login with the e-mail address and password you registered with at the first site. The registration is good for reading 10 articles per month at either site. This is also true if you’ve ever registered at our sibling site, WSJ.com. Because we use the same registration technology, a WSJ.com account is also good for reading 10 articles per month on our sites.
Back to FAQs List

 How can I tell if I am logged in?
Look in the upper left corner of the site when you are on the home page. If you are logged in, your name should be there. If not, it will say, “Welcome to MailTribune.com/ dailytidings.com. Get Started.” To login, go to the home page, and click the login link in the upper right corner, or go directly to mailtribube.com/login or dailytidings.com/login.
Back to FAQs List

 I registered, but I can’t see any more articles. What do I do?
Check to see if you are logged in. If you are logged in and still only seeing article previews, you’ve likely viewed your allotment of articles for the calendar month. To gain unlimited access to local news articles and more, please go to mailtribune.com/subscribe or dailytidings.com/subscribe to review your options.
Back to FAQs List

 How can I change my password?
Start by clicking on the Login link in the upper right corner, or visit mailtribune.com/login or dailytidings.com/login directly. Once there, click on the Forgot Password link. Enter your e-mail address on the next screen, and click Submit. You will receive an e-mail from our sibling site, Wall Street Journal Online. Click the link in that e-mail to choose a new password.
Back to FAQs List

 What is my user name?
Your user name is your e-mail address in most cases. Longtime WSJ.com subscribers may be an exception however. We share technology with WSJ.com, our sibling site. Some readers with an account have a user name that they customized and is different from their e-mail address. In that case, if you added access to mailtribune.com or dailytidings.com to that account, please use your WSJ.com user name to log in.
Back to FAQs List

 I ordered a Print + Online Combo but I still haven’t received my newspaper. When can I expect delivery to start?
It usually takes two days for a customer’s credit card to be successfully charged, and we ordinarily start delivery of the newspaper on the following day. In most cases you can expect delivery to start 72 hours after you have placed your order. While you wait for delivery to start, please try out the eRecord, our electronic replica of the printed newspaper. The e-edition is immediately available to Subscribers. There are occasional delays in print delivery starts, however. If you have not received a newspaper within five days of placing your order, please e-mail circ@mailtribune.com so we can investigate and get your delivery started as soon as possible.
Back to FAQs List

 What if I have technical trouble accessing the site? Where do I go for help?
For technical assistance with the site or any of its associated products or services please email us at circ@mailtribune.com.
Back to FAQs List

 What if I have questions about my account or subscription?
Please contact our Customer Service Staff at circ@mailtribune.com or you may call us at 1-800-258-6041.
Back to FAQs List

 I’d like to speak to someone about this change. Who can I talk to?
We value your feedback and want to know what you think. You may email us at circ@mailtribune.com or you may call us at 1-800-258-6041.
Back to FAQs List

 I don’t see the answer to my question here. Is there someone I can contact for other questions?
Please email your question to circ@mailtribune.com and we will provide you with a response by email within 48 hours.
Back to FAQs Lis